FAQ

FAQ & Store Policies

AUTHENTICITY
Every designer item sold at Sunset Club Vintage is guaranteed authentic. We source exclusively from trusted vintage vendors, global designer resellers, and reputable sources that pre-authenticate inventory before resale.

For any items that are not pre-authenticated, we use Entrupy, one of the most trusted and advanced authentication systems in the resale industry, trusted by major luxury resale platforms. If you’d like a certificate for your purchase, we’re happy to provide one for eligible items upon request.

RETURNS & FINAL SALE POLICY
Due to the nature of vintage and pre-loved pieces, all sales are final.
We do not accept returns or exchanges. This policy helps protect the integrity of each item and ensures that customers receive pieces that have not been previously handled or worn post-purchase.

We take great care to describe the condition of each item, including any visible wear. If you need additional photos or details before purchasing, our team is happy to help.

VINTAGE CONDITION
Each piece in our collection is hand-selected for quality and condition. However, please keep in mind that vintage items may show signs of age, such as light scuffing, patina, or minor wear. We believe these features add to the authenticity, charm, and story behind each item.

SHIPPING
We ship both domestically within the U.S. and internationally. Shipping rates are calculated at checkout based on destination and service. You will receive a tracking number once your item ships.

For international orders, please note: customs duties, taxes, or import fees are the responsibility of the buyer and may vary depending on your country.

PROCESSING TIME
Orders are typically processed within 2–3 business days. Please allow additional time during high-volume periods. If you need a rush order, feel free to reach out—we’ll do our best to accommodate.

LOCAL PICKUP
We offer local pickup from our private showroom in San Diego, CA. At checkout, simply select the "Local Pickup" option. Once your order is ready, you’ll receive an email or text to coordinate a pickup time.

Please note: local pickup is by appointment only, and pickups must be completed within 7 days of purchase unless otherwise arranged.

BOOKING FEE
All private showroom appointments require a $5 booking fee, which is applied toward your total if you make a purchase during your visit. This helps us ensure a personalized, one-on-one shopping experience for each client.

Please note that the booking fee is non-refundable. Need to reschedule? No worries—just reply to your confirmation message and we’ll do our best to accommodate any changes.